FAQ

HOME STAGING: how much does it cost?

Also reference: Staging Process

Money is often a consideration when seeking outside help for Realtors, Investors, and Home Owners. While hiring an outside source may be perceived as an expense, Home Staging has quickly become the best Marketing Investment!

The COST:
Typically less than a 1% Price Reduction on an Occupied $350,000 home!
Less Than a 2% Price Reduction on a Vacant $350,000 Home!
Less than SEVERAL Months of Unwanted Mortgage Payments!

It pays to STAGE, need more proof:

“According to the National Association of Realtors (NAR), the average staging investment is between 1 and 3% of the home’s asking price, which generates a return of 8 to 10%. That’s a pretty good investment.”   – National Association of Realtors (NAR)

*We are a full service staging company that offers flexible term leasing, competitive pricing,  & all furniture displayed can be purchased*

 

EVENT RENTALS: how does it work?

Also reference: Rental Process

Our passion at “SOS” is organizing solutions to facilitate your ever-changing life events from marriage, babies, retirement, to weddings, photo shoots, or special events. We have the best collection of furniture, art, and accessories to stage any property or special event.  Styles range from vintage, modern, transitional.

How do I reserve my rental goodies?

Simple! Browse our collection of goodies & make a note of your wish list items.  If you already have a date & location chosen it makes reserving easier.  We are happy to consult with you via email, phone or in person to discuss the design, style, or specific items.  We’re happy to make suggestions or help guide you, if needed.  Once we know what you like, we’ll create a custom quote for you with photos & pricing.  We’ll work with you until you’re happy with your budget and style!

50% non-refundable deposit required to reserve your date with remaining balance due 15 days before your event. We will contact you via e-mail, 48 hours before your event to go over last minute details.

Do you rent by the hour or by the day?

Both. We offer 48 hour rentals for events! We are pleased to offer our collection to Photographers, Event Planners, Moms, Brides and anyone else who may need our pieces. If you want to use our piece(s) for a photo shoot, and won’t need it for the whole day, we don’t expect you to pay the daily rate.

(Please note: hourly rentals available for photo shoots only; hourly rate= rentals of 1-4 hours; 4hrs+ is considered an event; Daily rates will apply for events)

What happens if something gets damaged or lost?

Broke it, ripped it, aunt Mildred spilled her wine on it?! We understand that mistakes happen. To make sure all of our vintage possessions return home safely, we ask that you pay a damage retainer fee as well as provide us with a completed credit card authorization form. The fee for non-repairable or un-returned items is 5x times the daily rental rate, payable immediately to the card on file. Client agrees that items not returned/stolen will be assessed a lost fee of 10x the original rental rate. Damage or loss consist of the following, but not limited to, breakage, food/wine spills, cigarette burns, permanent markers, pens, lipstick, body fluid, paint, any permanent damage, rips, and tears.  For a spill or stain that can be professionally cleaned or repaired, we will only charge the fees we incur for the professional services plus “SOS” will keep the damage retainer paid.

Delivery and/or Pick-Up:

We will provide a custom delivery quote based upon the size of the order, complexity, and distance from our location in ……  The rate includes delivery, set-up at the venue location, and pick-up plus break-down of the pieces when the event is over. For smaller items, we’re happy to pack items for you to pick up and return.  No furniture is available for pick-up.  At this time, we do not ship out of state. (Design & Styling are not included; separate fee if needed)

Additional Fees:

+Mileage: $0.95 per mile from (….zip code) to your Venue/Location (calculated via Google Maps)

+Stairs, up hill, and/or long distance from drop off (additional fee may apply)

Rental Minimums:

They exist, but not with us! NO RENTAL MINIMUMS!  We don’t think any event is too small! We welcome big events, but also adore intimate affairs. To us, it’s not about the amount of pieces you rent or the amount at the end of a long invoice; it’s about helping you realize your vision and be able to wow your guests!

 

 

FURNITURE STORE: what are the terms?

 

Delivery Time Frame: Once your order has been placed, a representative will contact you shortly to book your delivery date or a pick-up date. We will contact you again on the date of your delivery to confirm your address and time frame. Currently we only have two time frames: 10AM-3PM, and 3PM to 8PM.  (Please note: due to heavy traffic in Southern California, sometimes the delivery team may arrive outside of your window. The driver will maintain contact with you to confirm a more accurate arrival time if they are delayed.)

Delivery Lead Time: All in stock products will be delivered within 1-7 business days from the date of purchase. All orders from Los Angeles County,Orange County,Ventura County, San Bernardino County that are placed before 12PM might be delivered on the same business day for no extra charge. All special orders may take up from 1 to 3 weeks depending on the item and location.

ID Required: Customer who pay with a debit or credit card must present his/her ID upon receipt. If someone else is going to receive the order, he/she must present a government identification.

Rescheduling a Delivery Date: we ask that you contact us 24 hours before canceling/rescheduling to avoid a delivery fee. If delivery is canceled without a 24 hour notice, a flat rate delivery fee of $35.99 will apply.  If you are not present when the merchandise is delivered, we will need to reschedule and will be charged a 75% re-delivery fee.  Please contact us via phone at 626.808.8036 or via email: virg@organizedbysos.com.

Shipping Rates:
$35.99 = flat shipping rate for most cities in Southern California includes : Los Angeles County, Orange County, San Bernardino County, & San Diego County.
[Currently we do not ship out of state, please check back in the near future to check updates.] Free Delivery:

To qualify for Free Delivery the minimum order amount is $299 (before tax), and may only apply to most cities in LA County, Orange County, San Bernardino County, and Ventura County.

Terms and Conditions

+Until received by Buyer, all risk of loss to the above-described goods is borne by Seller.

+The seller warrants that the goods are free from any and all security interests, liens, and encumbrances.

+Seller reserves the right to accept or cancel your order in the case of an extreme pricing error or clerical error and is subject to correction.

+Buyer has the right to examine the goods upon receipt and has 7 days in which to notify seller of any claim for damages based on the condition, grade, quality or quality of the goods via email only.  Such notice must specify in detail the particulars of the claim and buyer must provide photos as evidence.  Failure to provide such notice within the requisite time period constitutes irrevocable acceptance of the goods. Please send your concerns to info@organizedbysos.com Customer service department will attempt to respond within 24 hours upon receipt. We appreciate your patience.

+All damaged products will be replaced within 5-7 business days.

+Seek Organized Solutions, LLC is not responsible for any property damages for in-home deliveries.

+Promotions and/or discounts are limited to one person per order.

+Actual product color may vary from what is shown due to computer settings, room lighting, and personal perception. Please use our marketing photos as a reference only.

Return Policy and Cancellations

+Item(s) already used and assembled or without original packaging do not qualify for the exchange and refund policy.

+Change orders after furniture has been received must be submitted in writing and sent via email to info@organizedbysos.com. Product(s) must be returned and/or exchanged in their original packaging within the first 7 days from date of receipt.  Exchanges will be charged a 25% restocking fee and a delivery fee will apply.

+When furniture is purchased and a designer is contracted, design fee is charged, no more than 1/3 of the furniture purchased can be returned/exchanged and a 25% restocking fee and delivery fee will apply on items being returned.

+Promotional/Sale item(s) may not be returned; all sale item(s) are final.

+ If your product is defective, you can only exchange it for the same product free of charge within the first 7 days from the date of receipt.

+Due to our fast delivery service, orders can only be canceled during the first 8 hours from the time of purchase. Cancellations after 8 hours will be charged a 25% cancellation fee. Cancellations are not allowed for Special Orders.

+Mattresses do not qualify for the exchange and return policy; mattress(es) are final sales. Please place your order accordingly. If you need advice selecting a mattress that’s best for you, please call us.

+By submitting your payment for items you ordered, you are agreeing and abiding by Seek Organized Solutions, LLC’s Terms and Conditions.

Warranty 

All of our products have a three months limited warranty from the date of delivery. Please check your merchandise for manufacturer’s defects once it arrives at your location. The manufacturer’s warranty does not include damage from wrong assembly, unauthorized repair, negligence, misuse, etc. 

 

Will you take care of my referrals when I send them your way?

 

Referrals are the ultimate compliment for us and an important part of our success! Therefore, when you refer someone our way and they become a client, we will show our gratitude by giving them a $100 credit towards a staging project or a 10% discount on furniture purchases. We appreciate your friendship and loyalty to us!

 

What form of payment do you accept?

 

We accept cash, check, Chase QuickPay, or PayPal.

 

Do you charge late fees?

 

Yes, we do charge late fees.  We are a for-profit business and have to cover our overhead to stay in business for you.

Staging Contracts: 1st month’s staging contracts require full payment to schedule a property installation date.  If you extend your staging contract for additional months, you have a grace period of 5 business days to complete payment.  If full payment is not received on the 5th day, a $45 late fee will apply.